Jump to:
Effective Date: 1 July 2026
These are OMOTAYO Ltd’s terms and conditions ("Website Terms of Use") for the use of our digital network, which you may access in several ways, including but not limited to our website as available from time to time. In particular, the website shall mean the digital information network operated by or on behalf of OMOTAYO Ltd or its subsidiaries and affiliates, regardless of how you access the network, as well as any OMOTAYO Ltd apps ("Website").
The Website Terms of Use, together with the Privacy Policy and Cookie Policy (collectively, "the Terms"), govern your use of the Website, whether as a guest or as a registered user. Use of our Website includes accessing, browsing, creating an account, placing orders, and managing subscriptions.
By using our Website, you confirm that you accept the Terms and that you agree to comply with them.
About Us and Contact Info
We are OMOTAYO Limited T/A Noli.
OMOTAYO Limited, is a company registered in England and Wales.
- Company registration number: 06128727
- Registered office: 124 City Road, London, EC1V 2NX
- Email: info@eatnoli.co.uk
Who
can use the Website
You must be 18 or older to create an account or place orders, or use the Website under the supervision of someone aged 18 or over. You agree to provide accurate, up to date information and to update it as necessary.
Intellectual Property
All content on the Noli website — including branding, images, text, menus, product descriptions, and digital assets — is owned by OMOTAYO Ltd or licensed to us. You may not copy, reproduce, distribute, or use any part of our website or brand materials without written permission.
You may not use “noli” or other marks that are the same or similar to “noli” graphics, logos, page headers, button icons, scripts, and service names in connection with any product or service that is not OMOTAYO Ltd’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits OMOTAYO Ltd.
Acceptable Use
You may use the Noli website for personal, non‑commercial purposes such as browsing the menu, placing orders, or managing your subscription.
You agree not to:
- Copy or reproduce website content for commercial use
- Create a database using any website content
- Attempt to access areas of the website not intended for public use
You agree not to misuse the Website, including accessing or interacting with it in any way other than through the interface and instructions we provide.
You must not use the Website to:
- Upload, store, or transmit anything unlawful, harmful, defamatory, obscene, harassing, or racially or ethnically offensive, or discriminatory based on gender, religious belief, race, or sexual orientation, or that otherwise breaches any applicable law, regulation, or code of practice.
- Infringe any copyright, trademark, or other proprietary rights.
- Access, tamper with, or use non‑public areas of the Website.
- Probe, scan, or test the security or vulnerability of the Website or any connected system.
- Attempt to reverse engineer, decompile, or modify any part of the Website.
- Damage, alter, or disrupt the Website, servers, networks, or any connected system or device.
- Interfere with other users’ access to the Website.
- Attempt to gain unauthorised access to the Website, its servers, or networks, or violate any related policies or procedures.
- Access or search the Website using automated tools or methods, including crawling or scraping.
- Forge headers or source‑identifying information in any communication sent via the Website, or use the Website to send deceptive or false information.
Account security
If you register, you are responsible for keeping your login details secure and for all activity on your account. Notify us immediately if you suspect unauthorised use. We are not responsible for losses resulting from user negligence.
Data protection
We process personal data collected through the Website (including account, order and contact details) in accordance with UK data protection law and our Privacy Policy. By using the Website, creating an account or placing an order, you acknowledge that your personal data will be processed as described in the Privacy Policy.
Changes to the Website and content
We reserve the right to update, change or remove the Website or any part of it and its content at our discretion and without notice. You acknowledge that we shall not be liable to you for any such changes or removal.
Termination
If, for any reason, we believe that you have not complied with the Website Terms of Use, we may, at our sole discretion, suspend or terminate your access to the website or your account if we believe you have breached these Terms immediately and without prior notice.
Linking to Other Websites
For your information and convenience only, the Website may contain hyperlinks to third-party websites. OMOTAYO Ltd has no control over and does not endorse any content or services displayed, contained or related to those third-party websites.
We make no warranties or representations, express or implied, about third-party websites or any content, products, material or services contained, displayed or related to them.
If you decide to access any third-party websites and make use of the information contained on them or to enter into any contract for the supply of goods or services from such third party, you do so entirely at your own risk. We accept no liability for damage or loss, however caused in connection with the use of or reliance on any information, material, products or services contained on or accessed through any such third-party websites.
Indemnification
You agree to defend, indemnify, and hold harmless OMOTAYO Ltd, its subsidiaries, and affiliates, and each of their respective officers, directors, and employees from any and all claims, liabilities, costs, and expenses, including, but not limited to, attorneys’ fees and expenses, arising out of a breach of your obligations, representations and warranties under the Website Terms of Use, including (when and if applicable) but not limited to, any breach originated or derived by a user of your account.
Disclaimers
You acknowledge and agree that your use of the Website is at your own sole risk.
The Website is provided “as is” and “as available”.
We limit our warranties to the fullest extent available under applicable law. OMOTAYO Ltd does not warrant or guarantee that access to the Website will be uninterrupted or error-free.
To the fullest extent permitted under applicable law, we disclaim our liability in relation to:
- any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the Website; and
- any warranties of title, warranty of non-infringement, or warranties of merchantability or fitness for a particular purpose.
In some instances, content made available on the Website may represent the opinions and judgments of users or third parties. OMOTAYO Ltd does not endorse nor shall it be responsible or liable for the accuracy or reliability of any statement made on the Website.
This disclaimer of liability applies to any damages or injuries caused by the Website, including, without limitation, those occurring as a result of:
- any error, omission, deletion, or defect in the content available on the Website; or
- any failure of performance, interruption, computer virus, communication line failure, theft or destruction of records, information or data, unauthorised access to, alteration of, or use of records, information or data.
Limitation of liability
You acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action (contract, tort, negligence, etc.), in no event will OMOTAYO Ltd or its affiliates, including their respective officers, directors, employees, successors and assignees, be liable to you or any other party for:
- any direct or indirect loss, damage, cost, expense or liability of any kind arising in any way out of or in connection with the availability, use, reliance on, or inability to use the Website;
- damages for business interruption, loss of business or profits, programs, data, goodwill, customers, reputation, anticipated savings or benefits;
- any indirect, special, exemplary, punitive, incidental or consequential loss;
- any loss attributable to errors, omissions, or other inaccuracies in the Website.
Nothing in this legal notice shall exclude or limit OMOTAYO Ltd’s liability for fraud, death, or personal injury arising out of its negligence.
Changes to the Terms
We may change these Terms from time to time at our sole discretion. Any revised terms and conditions will be applicable at the time of posting on the Website. Continued use of the Website following any changes will be deemed acceptance of the new Terms.
Miscellaneous
Nothing in the Terms is intended to confer on any person any right to enforce any term of the Terms which they would not otherwise have under the Contracts (Rights of Third Parties) Act 1999.
Except for fraud or fraudulent misrepresentation, the Terms constitute the entire agreement between the parties.
If any provision of the Terms is invalid or unenforceable, it shall be modified or deleted as necessary to make it valid, and the rest shall remain in effect.
We shall not be liable for failure or delay due to causes beyond our control (Force Majeure Events).
Failure to enforce any provision is not a waiver of our right to enforce it later.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Each party agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.
Terms of Sale & Subscription Terms
1. Scope and acceptance
These Terms of Sale & Subscription Terms (the "Sales Terms") apply to all purchases, subscriptions and deliveries of food and related products or services ordered via the Website. By placing an order or starting a subscription you accept these Sales Terms. If you buy through a third party (e.g., marketplace) their terms may also apply.
2. Ordering and formation of contract
Orders placed on the Website are an offer to purchase. We will confirm acceptance by email; a contract forms only when we send that confirmation. We may refuse or cancel orders at our discretion (for example due to pricing or stock errors, delivery limitations or suspected fraud).
3. Prices and payment
All prices are shown in GBP and include VAT where applicable. We accept the payment methods displayed at checkout. Payment is taken at the time you place the order or, for subscriptions, as set out in your subscription plan. We reserve the right to correct pricing errors and to cancel or refuse orders placed with incorrect prices.
4. Subscriptions — plans, billing, renewal and cancellation
4.1. Subscription plans:
Described on the Website, including frequency (weekly, fortnightly etc.), price and any trial period.
4.2. Billing:
Subscriptions are billed automatically to your chosen payment method at the start of each billing cycle. You authorise recurring charges until cancellation.
4.3. Renewal and changes:
Subscriptions renew automatically unless cancelled per these terms; we may change plan prices with notice and provide the option to accept or cancel.
4.4. Failed payments:
If payment fails we may suspend the subscription and attempt retries; repeated failure may lead to cancellation.
4.5. Renewal reminders:
Where required by law, we will send you a reminder notice in advance of any auto-renewal or the end of any minimum-term or trial period, so you have the opportunity to decide whether to continue.
4.6. Easy cancellation:
You may cancel your subscription at any time using a straightforward, easily accessible cancellation process on the Website or by contacting info@eatnoli.co.uk. We will not make cancellation more difficult than signing up.
4.7. Subscription cooling-off:
In addition to your right to cancel individual orders under Clause 6, you may have a statutory cooling-off period applicable to the subscription contract itself, separate from any cooling-off period for goods already delivered. This does not entitle you to a refund for deliveries already received and consumed.
5. Delivery .
We deliver only to postcodes within our current 2.5 mile delivery area, as confirmed by our postcode checker before checkout. Delivery days and available time slots are shown on the Website and selected by you before you place your order. Delivery is free within our current delivery area subject to minimum spend. Delivery is free unless we state otherwise at checkout.
You are responsible for providing accurate delivery details and any access instructions. We will make reasonable efforts to deliver within the stated windows but delivery times are estimates only. Unless we agree otherwise, someone must be available to receive the order at the delivery address during the selected delivery slot. If we cannot complete delivery because the address is incorrect, access is unavailable, no one is present to receive the order, or you do not respond to our attempts to contact you, we may treat the order as delivered or failed delivery as appropriate and no refund, credit, or replacement will be issued or you may be charged for redelivery, except where your statutory rights apply.
6. Cancellations, statutory rights and refunds
6.1. Statutory cancellation right:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have the right to cancel an online order within 14 days.
6.2. Food exemption:
Because our products are food items that are perishable or prepared to order, this cancellation right does not apply once we have begun preparing, dispatching or delivering your order, in accordance with the exemption for perishable and made-to-order goods under the Regulations.
6.3. One-off orders:
You may cancel or request changes before the order is accepted; once accepted, cancellation is subject to Clause 6.2 above and our cancellation policy shown at checkout.
6.4. Subscriptions:
You may cancel future recurring payments via your account or according to the cancellation steps shown on the Website; cancellations do not usually affect orders already accepted for the current billing period.
6.5. Refunds:
Refunds are processed in accordance with our refund policy and applicable consumer law; where refunds are given, we will refund to the original payment method. For pricing errors or clear faults we will offer a remedy, which may include replacement, refund or credit.
7. Food, allergens and dietary information
We provide ingredient and allergen information where reasonably practicable for our menu items. You accept that cross-contamination risks may exist in our kitchens. If you have severe allergies or specific dietary needs you must not rely solely on the Website and should contact us before ordering. We are not liable for adverse reactions where we have provided accurate information and you have not informed us of your allergy in advance.
8. Product availability and substitutions
Menu items and availability may change without notice. If an item is unavailable we may substitute a similar item or offer a refund or credit. You consent to reasonable substitutions when needed.
9. Promotions, discounts and vouchers
Promotions are subject to the terms shown with the offer. We may withdraw or modify promotions at any time. Vouchers or discount codes cannot be exchanged for cash unless required by law.
10. Liability and consumer rights
Subject to mandatory consumer rights under UK law, our liability for losses you suffer due to faulty products or our negligence is limited to the remedies set out in these Sales Terms (replacement, refund, or credit). We exclude liability for indirect or consequential losses to the fullest extent permitted by law but do not exclude liability for death or personal injury caused by our negligence or for statutory consumer rights that cannot be excluded.
11. Force majeure
We are not liable for failure or delay caused by events outside our reasonable control (for example extreme weather, strikes, public health emergencies, or supplier failures).
12. Complaints and contact
If you are unhappy with an order or delivery, contact us at info@eatnoli.co.uk and we will investigate and respond promptly. We will handle complaints in line with our customer service policy and applicable consumer law.
13. Changes to Sales Terms
We may update these Sales Terms; material changes to subscriptions or billing will be notified in advance. Continued use after changes signifies acceptance.
14. Governing law
These Sales Terms are governed by the laws of England and Wales and disputes are for the courts of England and Wales.
Noli e-Gift Card Terms
1. Scope and acceptance
These terms apply to all electronic gift cards issued by OMOTAYO Limited trading as Noli ("Noli", "we", "us", "our"). By buying, receiving or using an e-Gift Card you accept these terms together with our Website Terms of Use, Privacy Policy and any other applicable site terms. If there is a conflict, these e-Gift Card Terms govern use of the e-Gift Card.
2. Purchase and activation
e-Gift Cards are sold only at eatnoli.co.uk in the denominations shown on the site.
An e-Gift Card has no value until activated by us; activation may be delayed until payment clears.
Only e-Gift Cards purchased directly from eatnoli.co.uk are valid. We are not responsible for cards bought from unauthorised resellers.
3. Cancellation and cooling-off right
3.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a right to cancel an online order within 14 days.
3.2. e-Gift Cards are activated and delivered to the email address you provide immediately upon successful payment. By completing your purchase, you expressly request and consent to this immediate performance, and you acknowledge and agree that your right to cancel is lost in full as soon as the e-Gift Card has been sent, which occurs at the point of purchase.
3.3. Because activation and delivery are instantaneous, there is no separate window in which to cancel after payment. If you believe you were charged in error or did not intend to complete the purchase, contact us at info@eatnoli.co.uk as soon as possible and we will consider the matter on its facts, but we are not obliged to cancel or refund once the e-Gift Card has been sent.
3.4. This clause does not affect your right to a refund or replacement for a faulty or undelivered e-Gift Card under Clause 13 (Liability and remedies), or any other statutory right that cannot be excluded.
4. Purchaser eligibility
4.1. You must be at least 18 years old and have the legal capacity to enter into a binding contract to purchase an e-Gift Card.
4.2. e-Gift Cards may be gifted to or used by a recipient of any age, but the contract for purchase is between us and the purchaser only.
5. Use and restrictions
5.1. e-Gift Cards may be redeemed only at eatnoli.co.uk for eligible Noli products displayed on the site.
5.2. e-Gift Cards cannot be used for purchases that the site identifies as ineligible (for example certain promotions or services where stated).
5.3. e-Gift Cards cannot be redeemed for cash, used to buy other gift cards, re-sold for value, or used for commercial resale of goods.
5.4. If an order exceeds the e-Gift Card balance, the remaining amount must be paid by another accepted payment method.
6. Subscriptions and promotions
Unless explicitly stated at checkout, e-Gift Cards cannot be used to pay for subscriptions or recurring billing. If a subscription payment fails, we may suspend the subscription until payment is resolved.
7. Delivery and risk
8.1. Risk passes to the purchaser on our electronic transmission of the e-Gift Card to the designated email address. It is your responsibility to provide a correct email.
8.2. We are not responsible for e-Gift Cards that are lost, stolen, used without permission, or not received because of an incorrect email address.
8. Data protection
We process the purchaser's and recipient's personal data (including email addresses) in order to deliver and administer e-Gift Cards, in accordance with our Privacy Policy. By providing a recipient's email address you confirm you have their permission to share it with us for this purpose.
9. Balance checks and refunds
9.1. You can check the balance via the Gift Card Balance page on our website. Balances are indicative and may take time to update for pending transactions.
9.2. If you return goods purchased with an e-Gift Card and the return is accepted under our returns policy, we will credit the original e-Gift Card or issue a new e-Gift Card for the refunded amount.
10. Expiry and fees
e-Gift Cards do not expire and we do not charge maintenance or service fees.
11. Fraud, misuse and suspension
11.1. We may suspend, cancel or refuse to redeem an e-Gift Card where we suspect fraud, unlawful use, or breach of these terms.
11.2. You must safeguard e-Gift Card details and not share codes with others. We are not liable for losses arising from sharing or unauthorised use.
12. Liability and remedies
12.1. Our liability in respect of e-Gift Cards is limited to replacement of faulty codes or refund to the original purchaser where required by law.
12.2. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded under applicable law.
13. Complaints and escalation
If you are unhappy with an e-Gift Card purchase or our handling of a complaint, please contact us at info@eatnoli.co.uk in the first instance and we will aim to resolve it promptly. If we are unable to resolve your complaint, you may be entitled to refer the matter to an alternative dispute resolution (ADR) provider, or to seek advice from Citizens Advice or Trading Standards. This does not affect your right to bring a claim through the courts.
14. Boilerplate
14.1. Entire agreement:
These e-Gift Card Terms, together with our Website Terms of Use and Privacy Policy, form the entire agreement between you and us in relation to e-Gift Cards, and supersede any prior representations or agreements on this subject.
14.2. Severability:
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3. No waiver:
If we do not enforce any part of these terms, this does not mean we waive our right to do so later.
14.4. Assignment:
We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale, without affecting your rights under these terms. You may not transfer your rights under these terms without our consent.
14.5. Third-party rights:
No one other than you and us has any right to enforce these terms, except where expressly stated.
15. Changes to these terms
We may amend these terms; material changes affecting active e-Gift Cards will be notified on the site. Continued use of an e-Gift Card after changes indicates acceptance.
16. Governing law and disputes
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English and Welsh courts, except where mandatory local consumer law provides otherwise.
17. Questions and support
For questions about e-Gift Cards, balance checks, or disputes contact info@eatnoli.co.uk.